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Terms & Conditions

Our terms and conditions relate to services provided by Stuck on You. Please read our terms and conditions of use carefully. By using, visiting or browsing the Stuck on You website you agree to be bound by these terms and conditions of use.

We reserve the right to change these terms and conditions at our sole discretion. The most current version of the terms and conditions will supersede all previous versions.



Stuck On You promotions exclude all Value Packs and Clearance products.

Cannot be used in conjunction with any other offer including coupon and QR codes.


Order Changes

Our website is set up to automatically process your order as soon as it is placed.
Therefore, we cannot make any changes or cancel your order after it has been submitted.


All products are subject to availability and may be withdrawn at any time, including after you have placed your order. If we cannot fulfill your order we will let you know as soon as we can. We reserve the right to withdraw any item from sale at any time. In these circumstances you will be advised.

Refusal Of Order

We reserve all rights to refuse fulfilment of an order.  In these circumstances you will be advised and any money that has been paid will be refunded.


Your order will be received at our Hong Kong office within 2-3 weeks and then delivered to your door by courier within 4 business days following that.
 This service proposition is matched or exceeded in the majority of occasions throughout the year.

Please visit our Shipping & Delivery Information page for more details.

Returns Policy

100% Quality Guarantee*
Stuck on You proudly offers a 100% Guarantee on the quality of our products.
If, during the first 30 days of your order, you are unsatisfied with the quality of a product, please contact our Support Team and we will arrange to refund, replace or repair it.
Check our Returns Policy for more details.


Our website uses 128-bit encryption. It has SSL security, which can be verified by the padlock at the base of your browser page. Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remain private and integral.



All content of the Stuck on You and SOY Group websites including text, graphics, logos, designs, photographs, button icons, images, audio/video clips , data compilations and software and its compilation is the property of Stuck on You and /or The Soy Group and/or its suppliers and is protected by Australian and International copyright laws.

You may not modify, create, copy, distribute, transmit, display, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on, or obtained from, the Stuck on You / The Soy Group website without our express written consent.


"Stuck on You" is a registered trademark. All Stuck on You graphics, logos, page headers, button icons, images and product names are either trademarks or the copyright of Stuck on You. Stuck on You trademark and copyright materials may not be used in connection with any product or service without written authorisation. All other trademarks not owned by Stuck on You and The Soy Group that appear on the Stuck on You website are the property of their respective owners who may or may not be affiliated with or connected to The Soy Group.

Limitations on liability

Other than as specified expressly in these terms and conditions we will not be liable for any loss or damage (including indirect or consequential loss or damage) however caused which may be suffered or incurred or which may arise directly or indirectly in respect of the use by you of the Stuck on You service or the Stuck on You website except to the extent that such liability cannot be excluded by law..

Applicable law

Your use of this site is governed by, construed and enforced in accordance with the laws of Victoria, Australia. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of Victoria, Australia.

Rewards Terms and Conditions

  • Please note – The application or award of points is subject to approval. Therefore some points may not be available for immediate use and may take several days to be approved. This may include but not be limited to reviews and social media interactions.  
  • Some points, such as reviews and social sharing will be capped with quantity, time and accumulation limits and subject to ‘fair play, normal consumer use.’ For example social points such as ‘likes’ if introduced, may be capped to one like per hour or 3 likes per week (just as an example) We will not disclose these settings.
  • Simply sign up for an Account with Stuck on You and entry to Stuck on You Rewards is FREE
  • Stuck on You Rewards points have no monetary value, we reserve the right to increase or decrease the value of points without notice.
  • We reserve the right to Amend or delete the Stuck on You rewards program, without notice
  • Remember to use your points! All points expire on 365 days inactivity. Don’t worry, we will send several reminders that the account holders points are about to expire – However we do not accept responsibility for deliverability of emails – It is your responsibility to ensure you use your points are used within the required period.

Stuck on You Rewards - Membership

  1. Simply sign up for an account to become a member. You may only apply to be a member of Stuck on You Rewards if you are aged 18 years or over.
  2. To become a member, you must register for an account online, complete the required information or contact Stuck on You Rewards customer help via the online contact page.
  3. We may refuse your application for membership for any reason.
  4. Membership is free, however this is subject to change.
  5. Stuck on You reserves all rights to amend or terminate Stuck on You rewards program at any time without notice.
  6. Stuck on You Rewards are subject to a ‘fair play - normal consumer use’. Stuck on You reserves all rights to remove points gained via deliberately harvesting “excessive” points. Any acts to deliberately misuse the Stuck on You rewards program may result in termination from the program and the removal of any accumulated points.

Your obligations

  1. Using or quoting your Stuck on You (SOY) Rewards during a SOY transaction or registering with Stuck on You Rewards in accordance with clauses 1-6 above constitutes acceptance of these Terms and Conditions.
  2. You may terminate your membership at any time and for any reason by contacting us, however this may exclude you from further purchases. Points are not redeemable for cash and hold no monetary value

Earning points

  1. Points are a promotional bonus for customer loyalty and not redeemable for cash. Points hold no monetary value
  2. Point value may increase or decrease. Point value is subject to change without notice
  3. Points for reviews will only be attributed once reviews are approved. We reserve all rights not to approve reviews
  4. Points may be credited to your account after an approved transaction or action.
  5. Stuck on You may reverse Stuck on You Rewards points where a transaction is cancelled or a refund given.
  6. Stuck on You Rewards may be corrected if erroneous, invalid points or adjust for reversed transactions at any time even if it would put your membership account into a negative points balance.
  7. You may check your points balance online by using your registered account.
  8. Stuck on You Rewards points expire after a 12 months inactivity:
  9. Stuck on You Rewards points have no cash or monetary value.


  1. Stuck on You rewards program is subject to availability. We are not responsible to you if Stuck on You rewards becomes unavailable, including technical errors and human error.
  2. We may, in our discretion, make any change we see fit to these Terms and Conditions, including, without limitation:
    1. the Qualifying Transactions;
    2. the points you can earn on Qualifying Transactions;
    3. the number of points required for rewards;
    4. the period for expiry of existing or future points in your account.
  3. Terms and Conditions can be changed without notice:
  4. In addition to the right to terminate, we may terminate your Stuck on You Rewards  membership immediately and without notice where you or an additional member:
    1. fail to comply with these Terms and Conditions;
    2. provide misleading information or make any misrepresentation to us;
    3. are abusive or offensive to any of our staff ;
    4. Where your Stuck on You Rewards membership is terminated, you and all additional members will cease to be entitled to earn and redeem points and your points will be deleted.
  5. Respecting your personal information is very important to us. The SOY Privacy Statement forms part of these Terms and Conditions. The SOY Privacy Statement sets out what personal information we collect, how we use it, to whom we may disclose it and what your privacy choices are. Our Privacy Statement is available on request from SOY customer service team
  6. We may provide your personal information to parties involved in a purchase or potential purchase of any part of our business.
  7. We will not be liable to you for the termination of the Stuck on You Rewards program for any reason whatsoever, including (without limitation) for any points in your account at the time of termination.
  8. Any liability we may have to you in negligence, breach of contract or otherwise, and all conditions and warranties as to the condition, suitability, quality, fitness or safety of any goods or services supplied by Stuck on You Rewards whether express or implied by statute, are excluded to the extent permitted by law, and, where liability cannot be excluded, our liability to you will in all cases be limited to:
    1. the cost of re-supplying the goods or repairing, or paying the costs of repairing, the goods;
    2. reinstating number of points in dispute; or,
    3. where the dispute relates to a reward, the number of points required to redeem the reward.
  9. Any tax, liability, or duty incurred by a member arising from a member's participation in the Stuck on You Rewards program is the responsibility of the member.
  10. Nothing in these Terms and Conditions limits your rights under the Australian Consumer Law.
  11. In these Terms and Conditions “Stuck on You Rewards” “SOY”  "we", "us", or "our" means Stuck on You Trading Pty Ltd or its Related Bodies Corporate or its authorised representatives. Each exclusion or limitation of liability in favour of us applies also to our Related Bodies Corporate.



  1. Qualifying Transaction means a transaction us or a Related Body Corporate for goods on which we issue points.
  2. Related Bodies Corporate has the same meaning as in the Corporations Act 2001.
  3. Terms and Conditions means this document, and any other documents referred to in it.
  4. Governing law. The law of Victoria, Australia governs these terms and conditions.